Last Updated: 01/04/2026
Orion Care International (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit https://orioncareinternational.com/ or use our medical tourism facilitation services.
1. Who We Are
Orion Care International
New Delhi, India
Email: contact@orioncareinternational.com / help@orioncareinternational.com
Phone: +91 8595204090
2. Personal Data We Collect
- Identity & Contact: Name, email, phone/WhatsApp number, country, age, gender
- Medical Information: Medical reports, diagnosis, treatment history, medical history (only with your consent)
- Travel & Visa related details
- Technical data: IP address, browser type, device information, cookies, usage data
- Communication records (emails, WhatsApp, forms)
3. Purpose of Processing
- Provide free second opinions, treatment plans & cost estimates
- Coordinate with hospitals, doctors, visa assistance, travel & accommodation
- Respond to inquiries and provide customer support
- Improve our website and services
- Marketing (only with your explicit consent)
- Legal and compliance requirements
4. Legal Basis
Consent, contractual necessity, legitimate interests, and legal obligations under the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws.
5. How We Share Your Data
We share data only with:
- Partner hospitals and doctors (for treatment coordination)
- Visa/travel service providers
- IT and payment service providers
- Legal/regulatory authorities when required
We never sell your personal data.
6. Data Retention
We retain data only as long as necessary for the purposes stated or as required by law. Medical records are retained as per hospital and legal requirements.
7. Your Rights under DPDP Act 2023
- Right to access
- Right to correction
- Right to erasure
- Right to data portability (where applicable)
- Right to withdraw consent
- Right to grievance redressal
- Right to nominate
8. Grievance Redressal
Contact our Grievance Officer:
Email: [grievance@orioncareinternational.com] or contact@orioncareinternational.com
We will respond within the timelines prescribed under the DPDP Act.
9. Security
We use appropriate technical and organizational measures to protect your data.
10. International Transfers
Data may be transferred to hospitals in India and processed there. We ensure appropriate safeguards.
11. Children’s Data
We do not knowingly collect data from children under 18 without parental consent.
12. Changes to this Policy
We may update this policy. The latest version will always be on this page.
Contact Us for any privacy-related queries.